AccuConference Conference Call Questions & AnswersReservationless Toll-Free Conference Calls
Toll/Flat-Rate Conference Calls
Web Conferencing
Each time you press *4, the call will increase in volume. There are 3 levels of volume increase. Once you press *4 during the highest level of volume, the volume level will return to the lowest level. No. We want to earn your business everyday and we do not see the need to restrict your freedoms as a customer! Call our customer service 24/7. We can support as many people or sites as you need connected 3, 30, 300, and more. **If over 50 participants, please call us so we can guarantee you no problems. You will be billed monthly for your usage. Your billing date is listed under your account settings. If you wish, select the billing day which best suits you. If you access our system using a payphone within North America, a 30 cent payphone surcharge is applicable. Yes, you can use your cell phone to call our 800 access number and join a conference call. *Special Note to Cell Phone Users* Although access to our system is available from your cell phone through the toll-free number, your cell phone provider may/or may not charge you AIR TIME and other CHARGES. AccuConference.com is not responsible for the particular contract items related to what your cell phone provider is allowed to charge. Please make sure you know what your cell phone service plan states regarding this issue. Calls from Alaska, Canada or Puerto Rico are included in your toll-free rate. There are three ways to record your call.
*Note: You may press "0" anytime during the recording to hear the following instructions.
A flat-rate conference call is when three or more people talk on the phone at the same time at different locations using a toll (404) number. There is never a fee to cancel your Service. However, we do not prorate or credit the unused portion of a month's service. International callers dial into the conference call the same way domestic participants do. There is no limit. You can also setup multiple conference rooms to have meetings occur at the same time. When you receive your confirmation from AccuConference, you will receive your own permanent Dial-in Number and two conference codes – a moderator code and a participant code. Provide the participant code to each of your conference participants along with the access phone number. You enter the moderator code – In the email that is sent out to customers we refer to the conference codes for the moderator and participant as codes. No. There is no need to make a reservation. Your service is "on" and available for conference calls 24 hours a day and 7 days a week. We do not expect you to let us know when you are planning to have a conference call. No. There is no dial-out feature available with Flat-Rate Conferencing. Outdial is available with our Toll-Free service. Unlike "free" conference providers, we use 100% Fiber Optic Lines. You will notice a difference in the audio clarity and reception. Also, every participant will have no problem getting on your conference call. No. We value your business and know that once you have tried our service you will want to use AccuConference because of the quality service and fantastic rates you will receive in return. We want to earn your business everyday and do not see the need to restrict your freedoms as a customer with binding contracts! Yes, you can use your cell phone to call our toll access number and join a conference call. *Special Note to Cell Phone Users* Although access to our system is available from your cell phone through the toll number, your cell phone provider may/or may not charge you AIR TIME, long-distance and other CHARGES. AccuConference is not responsible for the particular contract items related to what your cell phone provider is allowed to charge. Please make sure you know what your cell phone service plan states regarding this issue. You can have as many conference calls in a month as you want, but not at the same time. For instance if you schedule a one hour conference call at 10:00 and another at 11:00 then your run the risk of your 11 o'clock parties joining your 10 o'clock call before it is finished. You may want to leave a 15 minute transition "gap" between scheduled calls or you can setup multiple conference rooms to have meetings occur at the same time. A web conference is when three or more people talk on the phone at the same time at different locations. During your conference call you use the internet to share information like a PowerPoint. This is called a Web Conference. Conference calls allow everyone to be in the same meeting regardless of location. Participants can hear what you hear and see what you see – anytime, anywhere. insight™ web conferencing provides the ability for a host to share a PowerPoint presentation, on-line live polling and live text chat with participant during an audio conference. insight™ does not require any download to access the presentation. Cross browser compatible, insight also operates on all operating system. insight™ provides the moderator with a snapshot view of the audio dynamic page thus enabling a moderator to facilitate a live audio question & answer session. Meeting Central® provides robust web conferencing features for any size conference. MMC allows hosts to share a PowerPoint presentation as well as, applications, documents, and their desktop. In addition, moderators can share a web browser, open a white board and initiate live text chat. Video Conferencing through MMC provides a real face to each caller. To access MMC, users are required to download a plug in on their individual PC. Any current web browser such as Internet Explorer or Firefox. Host / Presenter Recommended
Participant Minimum
We use port 80 for your connection, so if you can access the internet you can use our service. Here are some of the main factors: The speed of your computer's connection to the Internet Your Internet service provider Overall Internet traffic Yes! If you share a Microsoft PowerPoint presentation, attendees can see the slide transitions. You can share virtually any document or application. However, applications with streaming content may not work well, because such content is not streaming directly from the source to attendees. We are currently working to bring this feature. You can contact our support team for additional seats. Yes, If you meet our minimum requirement you will receive this feature. |
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